Faq - Frequently asked questions

Important information regarding Il Casolare di Libbiano


  1. Does the staff at Il Casolare di Libbiano speak English?
    Yes, the staff speaks English as well as Spanish and Italian.
  2. What are the check-in/check-out times?
    Check-in is from 3pm to 7pm and check out is by 10am. Different hours can be arranged, upon advanced request (at least 24 hours before your arrival).
  3. If my estimated arrival time is late at night, is this going to be a problem?
    Absolutely not! We will work with you to arrange a late check-in upon request. Please note that check-in after 8 pm does have a small surcharge. We need to know of a delayed check-in before 3pm of the same day, at the very latest.
  4. Does the apartment have a parking lot?
    Yes, we offer free private and shaded parking for our guests.
  5. How can I participate in the cooking lessons?
    Just let us know you want to participate in a cooking class! Be sure to include the number of persons who want to participate, the preferred days and the type of lesson you would like to take. We will confirm the availability as soon as possible.
  6. We are traveling with our children, do you need to advise you prior to our arrival?
    Yes, in this way our staff can be prepared for your arrival. Note, that children under 2 stay for free (if they sleep with you or in the baby cot/crib, which is available for free).
  7. Our dog usually travels with us, do we need to leave them at home?
    Small dogs are allowed to stay, with a small surcharge. Please advise us of their presence before your arrival.
  8. How can I reserve online through your website?
    A reservation with us is rapid and easy with our online booking system, which is both certified and guaranteed.
  9. How can I pay for a room reserved for “Best Offers”?
    The rooms reserved through our “Best Offers” shall be paid directly at Il Casolare di Libbiano, at the moment of your check-out. The reservation however, shall be confirmed with a credit card. There is absolutely no reservation fee.
  10. What type of credit card is accepted as a reservation guaranty?
    We accept only Visa and Mastercard.
  11. What is your cancellation policy for “Best Offers” prices?
    In case of a cancellation or change in the booking within 12 noon of the 10th day prior to the reservation arrival date, there are no extra costs. If there is a cancellation or change in the booking between the 9th to the 5th day prior to the reservation arrival date, there will be a charge for 50% of total stay. In the case of a “no show” or a change/cancellation after the 5th day, the total cost of the reservation will be charged.
  12. Is there an additional fee for reserving online?
    There is absolutely no reservation fee.
  13. Is this a secure connection for my credit card information?
    The card details are sent through a crypted and certified system according to the SSL protocol. The certified SSL protocol guarantees the website. The secure transmission of your credit card details is guarantied by the lock logo that appears on the bar of your browser (Internet Explorer). The transmission and reception of this information through a secure server is signalled by your browser when you see https:// (note the “s”) and not http://, which is an additional assurance that the information is secure.
  14. Privacy?
    According to the rules and regulations of DLgs. n. 196 del 30 giugno 2003, Your personal information sent for the booking purposes on our reservation form will be used only for the purpose of concluding the reservation and for no other reason. They will not be give to a third party unless it is to specifically conclude the booking.
  15. Is the privacy of my personal information guaranteed?
    Our server and network are protected with firewalls that impede the access of unauthorized persons. This means that we are able to guarantee that when you send your information it is totally secure. We use advanced and secure technology “Secure Socket Layer” (SSL) for all of your information and credit cards.